10 Tips for Impactful Communication

1) Be present 2) Don’t pontificate 3) Use open ended questions 4) go with the flow (thoughts in thoughts out) 5) If you don’t know say you don’t know 6) don’t equate your experience with theirs 7) don’t repeat yourself 8) Stay out of the weeds 9) LISTEN 10) Be Brief

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Leaders be kind - to get the best performance

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3 kinds of Empathy